1. I didn't receive my merchandise yet, how can I track it?
You will receive an e-mail with your tracking number when your order is charged in your card and ready to ship so you can check it at the UPS website.

2. How do I cancel or change an order?
Once an order has been invoiced and manifested it may not be cancelled or changed. However, if an item is on backorder, that item may be cancelled or changed at any time by e-mailing your selected reseller.

3. How do I return an item?
Please check out our return policy page for full details on returns.

4. Can I change my shipping information?
No, you can’t change your shipping information, we only ship to the card address for security reasons…..

5. How can I report a site problem?
There is a site feedback form that can be used to report any problems with the site in the Contact Us section.

6. Can I add to my order after it is completed?
Once the order is completed, it cannot be added to. You can place a new order for any additional items you require.

7. Can I change the shipping method?
Once an order has been processed through our system, nothing can be changed. If the order is not fully processed, then we can change your shipping method.

8. How can I pay for my order?
We accept Visa, Mastercard, American Express, Discover and PayPal.

9. How do I know my transaction will be secure?
All transactions are done using 128-bit encryption to ensure secure transactions.

10. Can I order disks and documentation to accompany my software licenses?
Yes. You will have the opportunity to purchase disks and documentation for all licenses you purchase. You also can purchase disks and docs for existing licenses by entering an authorization number and then selecting the disks and docs you need.

11. Can I return a license?
There are instances where an extra or wrong license is purchased. The return must be made within 30 days or no returns are allowed.

12. My credit card was not accepted, why?
Make sure you have entered your credit card number exactly as it appears on your card. Also, make sure you have entered the address where the credit card statement is mailed to. If all that is correct, contact your credit card company for further information.

13. Open Box Policy
As the name implies, this refers to a product that someone bought but merely "opened the box".

14. Do you include invoice in the package?
No, the invoice is going to be sent by mail to the same address as the merchandise.

15. What is the warranty on the Products?
New products carry 1 year Manufacturer's warranty and Reconditioned products have a 90 day Manufacturer's warranty.

16. Damaged or lost Packages
If your order was lost or damaged a claim needs to be filed with the carrier.

17. Do you have replacement parts? How do I get them?
We recently do not have replacement parts. You can check it directly with the manufacturer. Exceptions: computers with our trademark or bare bonds.

18. When will I get my refund?
Please check out our refund policy for more details.